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Service Department

Met One Instruments’ service representatives are ready to help. Send an email to our service department at and we’ll get back to your shortly.

Factory Trained Technicians in China

We also have a Service Group based in China. Chen Min has worked with us since 1995 and has experience with the BAM 1020, E-BAM, E-Sampler and other products. Please contact by phone at 86-532-5877-0800, cell phone at 86-133-2502-3502, or email at

Customer Training

Customers are always welcome to visit the factory for training when they purchase our equipment. Training is provided at no charge. Contact our service department at

Data Logging

Need to make a return?

Please complete our Return Authorization Process Form using one of the following formats